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Clece Care Service provides individuals with personalised packages of care and support to enable them to remain in their own home for longer.

Working together with individuals and their families we create a support plan to suit the needs of the person in the short and longer term, promoting independence, choice, respect, privacy, security and continuity.

Our experienced, professional Care Assistants, Support Workers and specialist staff are specifically trained to deliver tailored, individual, support packages.

We take great pride in our ability to design appropriate person-centred care plans. By understanding the needs of our individual customers we are able to offer a personalised, reliable and high quality service that provides piece of mind to them and their families.

Our commitment is to improve a person’s quality of life and give them the opportunity to maximise their independence through our outcomes based care approach.

Our core principles for our service users:

• Respect as an individual.
• Value individual’s dignity, privacy and independence.
• Acknowledge an individual’s gender, sexual orientation, age, ability, race, religion, culture and lifestyle.
• Recognise individuality and personal preferences.
• Every person has the right to take risks in their lives as they choose.
• Carers, are recognised as being expert care partners and people who have their own needs.
• Protection for people who need it, in a safe and caring environment.

1.1 Homecare services

At CCS our main service provision is outcome focused homecare services, organised to enhance the quality of life for individuals and is based on agreed goals and outcomes. Our flexible service solution, based on an individual’s needs, ranges from supporting elderly customers to adults with specific learning difficulties or mental health conditions.

We commit that customers have:

• A strong sense of being in control of their services, outcomes and care plan and can determine how and when they are supported
• A regular Care Worker team, who understand and have the skills and aptitude to meet their needs
• Care Workers who are able to respond flexibly to an individual’s fluctuating needs and are able to change care and support plans, as required
• Our Care Workers identify tasks that individuals are supported to do, so that our services care maximises their own skills and independence.

Our Homecare services can include physical assistance or prompting, with supervision, for non- medical tasks and daily living activities. These include:

• Food preparation, eating or drinking
• Bathing or washing
• Dressing
• Assisting with mobility and transfers
• Supervision/Prompting of Medication
• Toileting and continence support
• Care of skin, hair and nails (with the exception of nail care provided by a chiropodist or podiatrist)
• Cleaning and house care, including ensuring the home is warm and assistance with emergencies
• Support with using aids and appliances
• Accompanying on community access and leisure activities.

We additionally provide Homecare Services within Extra Care Housing Schemes. These require additional flexibility, responsiveness and effective management of surplus care hours. Our care workers are also responsible for the short-term needs of all residents prior to an assessed need being established.

1.2 Supported Living Services

Our supported living services are designed to help adults, including the elderly, people with a disability, or mental health issues, retain their independence.

These services are available to a broad spectrum of individuals with support needs arising from multiple disabilities such as: Learning Disability, Physical Disability, Sensory Impairment, Complex Health needs, Enduring Mental Health needs and Autism Spectrum Disorder.

The aims of supported living services:

• Support individuals to maintain and develop the skills necessary for independent living
• Help individuals understand their own responsibilities
• Encourage individuals to achieve their fullest potential
• Provide services that acknowledge and work with the needs of families and the individuals support network
• Respond to each individual’s personal, domestic, practical, social, cultural, spiritual and housing related support needs
• Achieve the outcomes specified by the individual within the timeframes defined with them in their Support Plan.

The individual’s support plan will include:

• Emotional support including managing relationships with partners, friends and neighbours
• Maintaining and develop health and physical well-being
• Maintaining and develop skills in personal hygiene
• Assistance with shopping and cooking
• Support with domestic activities to maintain and improve their home environment
•Assistance to access transport and to provide support for leisure activities
• Help with identifying, locating and maintaining employment, educational, social or recreational opportunities
• Presenting opportunities for holidays, individually or with others
•Assisting with budgets and manage their finances
• Enabling individuals to increase and maintain a presence in their community
• Helping individuals to manage and take appropriate risk in all aspects of their lives
• Assisting those whose needs or behaviours are complex and may create challenges
• Help in maintaining their individual tenancy agreements or other housing obligations
• Enabling individuals to identify and use assistive technology to support self-care

1.3 Live-in Care / Specialist Services

Our live-in care services provide peace of mind. Knowing that individuals are benefiting from the expert care provided by highly skilled providers in their own home is reassuring for family and friends.

We do this by providing round the clock support for adults and elderly to enable them to live in their own home and community.

Live-in care is a personal, one-to- one service tailored to the needs of the individual. By adapting to an individual’s changing circumstances the flexible nature of care accommodates regular and routine needs.

We provide live-in care to a wide range of people, from those with physical disabilities, terminal illness or complex care needs, to mental health support needs or a learning disability.

Live-in care is also provided to elderly people who have become less able to get around and have become lonely and isolated. This service provides not only the support required but also friendship and companionship.

Typically the following occasions would require a live-in care worker:

1: Respite care

Respite care exists to give carers a break for the demanding task of caring for a loved one. They provide the carer with the opportunity to take care of their own affairs, safe in the knowledge that your loved one is being well cared for in your absence.

Respite care ranges from home help to personal care services and would include:

• High needs attendant care for people with varying disabilities, including Dementia, cognitive or physical disability
• Support for individuals with challenging behaviours
• Social support
• Support with leisure activities

2: Palliative / End of Life care

Suffering from a life-threatening illness is undoubtedly a painful time for individuals and their loved ones. We provide emotional and moral support to achieve the best quality of life possible.

Our palliative care service will support individuals during this time, making life more comfortable for all concerned. As part of the service we ensure that you are treated as an individual, with dignity and respect. We do this by providing a personalised care plan which will take into account an individual’s needs, preferences and choices.

Continuity of care is provided by a small team of care workers who work with individuals personally and know their unique personality and preferences. Working closely with a palliative care support team and the family we can provide quality support from hourly to 24 hour care.

3: Dementia care

Caring for a loved one with Alzheimer’s and dementia often falls on the shoulders of family or family friends. We provide care for clients that are experiencing the symptoms of dementia.

With our specialised homecare services, an individual will receive a customised care package which takes into account their own environment and particular needs.

Our Alzheimer’s and dementia homecare service will:

• Promote wellbeing by maintaining daily living skills enabling them to continue the lifestyle of their choice in their own home
• Enable freedom to move about in a more familiar and unrestricted space
• Minimise those stresses that aggravate the dementia symptoms
• Offer information and suppor

4: Complex care

Many individuals have complex needs, disabilities as well as other on-going health concerns, which can make living at home particularly challenging. Our complex care services are delivered by our sister company Complete Care.

Complete Care is one of the UK’s leading providers of nurse-led complex healthcare in the home.

They work with individuals of all ages to enable them to lead full and independent lives.

Complex care is provided for the following conditions.

• Spinal cord injury
• Brain injury
• Paediatric care
• Cerebral palsy
• Muscular dystrophy
• Multiple sclerosis
• Huntington's disease
• Locked-in syndrome
• Motor neurone disease
• Ventilated clients

5: Learning disabilities

We support individuals who have a wide range of learning disabilities to live the life they choose and achieve their goals and ambitions.

We base our support on the specific needs of the individual, following our principles of person-centred thinking, Active Support and Positive Behaviour Support.

This includes support for individuals whose learning disability is mild to learn to speak, read and write, while people whose learning disability is more severe may need higher levels of support to communicate.

For individuals living in their own home, our domiciliary or outreach support is provided and our range of services include group and supported living or residential care.

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